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Terms of Service

Last Updated: May 19, 2026
Company: BassemLabs Inc.
Website: bassemlabs.com
Support Contact: [email protected]

These Terms of Service ("Terms") govern access to and use of BassemLabs products and services by schools and authorized users.

1. Agreement Structure​

These Terms apply unless superseded by a signed Order Form or Master Services Agreement (MSA). If there is a conflict, signed commercial terms control.

2. Service Use​

The service is intended for educational organizations and their authorized administrators, staff, parents/guardians, and students.

Customers are responsible for:

  • Maintaining account security.
  • Managing user permissions and roles.
  • Ensuring lawful use of the platform and uploaded data.

3. Customer Data​

The customer retains ownership of customer data.

BassemLabs processes customer data to provide and support the service, subject to applicable law, these Terms, and any DPA or written agreement.

4. Fees and Billing​

Unless otherwise stated in a signed order:

  • No onboarding fee.
  • No training fee.
  • No minimum contract term.
  • No early termination penalty.

Customers may cancel at any time. Fees are prorated based on usage and the effective cancellation date under the applicable billing schedule.

Parent-facing processing or platform fees, where enabled, are disclosed in the product billing flow before charge confirmation.

Payment-processing details:

  • School payment processing runs through the school's own connected Stripe account.
  • Stripe processing fees are charged by Stripe based on Stripe's terms and regional pricing.
  • BassemLabs does not control Stripe's regional processing fees.
  • BassemLabs does not store raw card numbers or bank account details.
  • For non-tuition payments, BassemLabs may apply a default 1% platform fee unless otherwise agreed or configured.
  • Schools can configure whether certain fees are absorbed by the school or passed through to parents, depending on invoice type and payment method.
  • Optional parent platform-fee pass-through for tuition can be enabled only by the organization owner and applies prospectively (not retroactively to already accepted tuition selections).

5. Support Model​

Standard Product Support​

  • Channel: [email protected]
  • Availability: Monday to Friday, business days, Pacific Time
  • Target initial response: within 3 business hours

Urgent / Incident Support​

  • On-call engineering coverage: 24/7
  • Acknowledgment target: within 10 minutes for urgent incidents

6. Service Availability and Incident Handling​

BassemLabs operates production monitoring and alerting and classifies incidents by severity levels (Sev 0 to Sev 3) to prioritize response.

Target service availability is 99.9% uptime, excluding planned maintenance windows and force majeure events.

Public status page and incident history:

7. Acceptable Use​

Customers may not:

  • Use the service to violate law or third-party rights.
  • Attempt unauthorized access to systems or data.
  • Interfere with service operation or security controls.

8. Third-Party Services​

Some features may rely on third-party services (for example payment processors or classroom integrations). Those services are governed by their own terms and privacy policies.

9. Warranties and Disclaimers​

Except as expressly stated in a signed agreement, the service is provided on an "as is" and "as available" basis.

10. Limitation of Liability​

To the maximum extent permitted by law, each party's liability is limited to direct damages. Indirect, consequential, special, punitive, and exemplary damages are excluded.

Any aggregate liability cap should be defined in a signed order or MSA.

11. Termination and Offboarding​

Upon termination or cancellation, customers may request:

  • Data export via verified support process.
  • Data deletion, subject to legal retention obligations.

If deletion is not requested, access can be restricted to organization-owner users for historical record access.

12. Governing Law​

If not otherwise specified in a signed agreement:

  • These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law principles.
  • Mandatory laws applicable in customer jurisdictions (including Canada) are not waived.
  • For Canadian customers, customer-specific order forms may adopt an additional Canadian governing-law/forum clause where required by procurement or regulation.

13. Changes to Terms​

We may update these Terms. Material changes will be posted with an updated effective date.

14. Contact​

For legal or support questions, contact: